Fixing the 5 most common Failures of UX Management


Fixing the 5 most common Failures of UX Management

UX teams only work as well as they are managed. Many organizations have UX Designers and don't truly know what UX Designers are supposed to be doing. Hint: Creating gorgeous UI's is not the answer.

Delivering value with UX is critical to achieving the results a good UX team ought to bring. Yet, many an organization is faltering on managing UX Design to full capacity. 

In this webinar, we will discuss the elements that help you maximize success in your organization. We'll focus on UX management when it fails, but more importantly how to fix it!

Topics we will cover in this webinar:

  1. The 5 Failures of UX Management-- and how to fix these common problems
  2. How UX Design adds business value
  3. What a properly managed UX team looks and acts like
  4. Mistakes managers make with hiring or working with UX teams
  5. Where should UX teams be placed in an Org chart?

Who should attend: Design Managers, Product Leaders, UX Management, Development and Technology managers, UX leads, UX Designers trying to educate management!

Frank Spillers, MS (CEO, Founder & CXO)

Frank Spillers is a distinguished speaker, author, and internationally respected Senior UX practitioner and UX Master Trainer. He is a world expert in improving the design and user experience of products, services, and experiences across numerous industries and applications. A recognized leader in the field, Frank has successfully applied 22 years of advanced knowledge of UX and Human-Centered Design methodology in Fortune 500, non-profits, and corporate environments globally.

A recognized subject matter expert by the U.S. Department of Labor, Frank has developed new UX techniques for understanding user needs, assessing user experience, and conducting rapid design prototyping. Recently, he has contributed ground-breaking research on the impact of design and emotion. His current work has been profiled in leading industry publications including The Handbook of Task Analysis for Human-Computer Interaction, MarketingSherpa's Landing Page Handbook, and the book-- The Persona Lifecycle.

Before founding Experience Dynamics in 2001, Frank managed usability consulting for WebCriteria (now IBM Analytics) and worked with students of Dr. Donald Norman (the grandfather of Human-Centered Design) at Intuitive Design, a San Diego-based User-Centered Design consultancy. His current clients include Microsoft, Intel, IBM, Logitech, GE, Hewlett-Packard, KeyBank, Four Seasons, Chase,, and He has trained over 70,000 UX designers globally and continues to teach through his mentoring group:

Frank received his Master's in Cognitive Science (MS) from Birmingham University, UK in the user experience of virtual reality with an emphasis on collaborative virtual environments.

Email Frank

Who’s Attending our Training?

American Airlines
American Express
Blue Cross Blue Shield
Business Objects
Calvin Klein
Capital Group Companies
Capital One
Drexel University
EMC Corp
GE Healthcare
Geico Insurance
Hartford Insurance
Hilton Hotels
Hitachi Consulting
Home Depot
John Deere
Mentor Graphics
Providence Health System
Research In Motion
State Farm Insurance
State of Michigan
State of New York
Sun Microsystems
Tulalip Tribes
US Bank

Satisfaction Guarantee

We want you to be completely satisfied with our trainings and to be rewarded by each investment you make with us. Your satisfaction is ensured with our 365 day money back guarantee. If you are not completely happy with a training you purchase, you have the privilege of qualifying for a full refund, credit or replacement of the initial amount for a period of 365 days after the date of purchase.

Others Who Attend Say...

“Seeing examples and best practices was great. Compared to other trainings I’ve attended, in this training I learned a lot! This training gave me a different perspective on how to think about UI’s. I really like the fact that the training showed the science behind the study and testing of usability”.
— GE