Essentials of Discoverability: Part 2
Essentials of Discoverability: Part 2
Discoverability: UI Design, Usability best practices, user adoption, discoverability, GUI best practices
Users are forced to find features and discover functionality. Users don’t do this very well. When things are difficult to find they become difficult to discover, resulting in discoverability issues. How users explore and discover key features and functions of your product, application or website can make or break a positive user experience.
Topic:
Discoverability is one of the most important user experience design goals, yet one of the most difficult to master. The biggest symptom of users glossing over, missing or ignoring valuable design features is poor discoverability. Since 'discoverability behavior' is known to be something users do not do, how can you make sure you discover-proof your design?
How can you make your website, web application or product more discoverable? What happens if you do and what happens if you don’t? In this seminar we will explore discoverability and solutions to overcoming discoverability problems. We will uncover why for example users don't go looking for your menus or controls, and what to do about it. In this seminar you will build a Discoverability Plan and come away with practical strategies to tackle discoverability- everyone's biggest user adoption challenge.
Agenda
Session 2:
- Continued from Part 1
- Finding your Discoverability triggers
- Developing a Discoverability Plan
- Proven ways to tackle discoverability issues
- Troubleshooting discoverability
- Q & A
Who should attend: Designers, Developers, Marketing managers- anyone who attends design review sessions and influences the user experience of a design.
What You Get:
- Unlimited Archive Access
- PDF Notes (PPT)
- Access to Trainer with any questions
By the end of this UX training you will:
- Be able to identify and improve discoverability issues on your deisgn.
- Develop a plan of how to address your discoverability issues.
- Apply secrets of poor discoverability to your design.
- By-pass issues you might encounter dealing with discoverability.
Frank Spillers, MS (CEO, Founder & CXO)
Frank Spillers is a distinguished speaker, author, and internationally respected Senior UX practitioner and UX Master Trainer. He is a world expert in improving the design and user experience of products, services, and experiences across numerous industries and applications. A recognized leader in the field, Frank has successfully applied 22 years of advanced knowledge of UX and Human-Centered Design methodology in Fortune 500, non-profits, and corporate environments globally.
A recognized subject matter expert by the U.S. Department of Labor, Frank has developed new UX techniques for understanding user needs, assessing user experience, and conducting rapid design prototyping. Recently, he has contributed ground-breaking research on the impact of design and emotion. His current work has been profiled in leading industry publications including The Handbook of Task Analysis for Human-Computer Interaction, MarketingSherpa's Landing Page Handbook, and the book-- The Persona Lifecycle.
Before founding Experience Dynamics in 2001, Frank managed usability consulting for WebCriteria (now IBM Analytics) and worked with students of Dr. Donald Norman (the grandfather of Human-Centered Design) at Intuitive Design, a San Diego-based User-Centered Design consultancy. His current clients include Microsoft, Intel, IBM, Logitech, GE, Hewlett-Packard, KeyBank, Four Seasons, Chase, Target.com, and Whitepages.com. He has trained over 70,000 UX designers globally and continues to teach through his mentoring group: www.uxinnercircle.com
Frank received his Master's in Cognitive Science (MS) from Birmingham University, UK in the user experience of virtual reality with an emphasis on collaborative virtual environments.
Who’s Attending our Training?
Amazon.com
American Airlines
American Express
Apple
AT&T
Avid
Blue Cross Blue Shield
Business Objects
Calvin Klein
Capital Group Companies
Capital One
CBRE
Chase
Chevron
Citigroup
CNET/CBS
Drexel University
eBay
EMC Corp
Fujitsu
GE Healthcare
Geico Insurance
GM
Hartford Insurance
Healthwise
Hilton Hotels
Hitachi Consulting
Home Depot
IBM
Intel
Intuit
John Deere
KeyBank
Mentor Graphics
MetLife
Microsoft
NaviNet
Petsmart
Providence Health System
Regence
Research In Motion
Reuters
Sage
State Farm Insurance
State of Michigan
State of New York
Sun Microsystems
Symantec
Toyota
Tulalip Tribes
US Bank
Xerox
Yahoo!
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