Multnomah County Library

Multnomah County Library puts a powerful access tool to the test
Multnomah County Library
UX Design

The Story

With the second largest library access population in the country outside of New York City, Portland area (Multnomah County) wanted to give patrons the state of the art. Working with a grant from the Paul Allen Foundation, the county created a Virtual Librarian service, the first in the country. The Virtual Librarian would provide on demand access to questions, or information requests through the digital channel- the library’s main website.