Choosing Usability Services
Know your Options
Usability consulting is our core area of expertise. Experience Dynamics are a group of leading usability experts providing full user centered design and usability consulting services to Fortune 500 clients.
Usability Testing
We empower your team and stake-holders to make informed design decisions based on actual customer feedback. We’ll help you find usability design flaws and opportunities quickly.
- Observe your own users as they succeed and fail with your web application, product or site
- 10-20 end-users walk through your site, product or web application usability
- Comprehensive report detailing issues (time on task, errors, confusions, mouse clicks)
- International Usability Testing available
- Includes design recommendations
- Options: Usability Lab based test; Online usability testing; Rapid Usability Testing (2.5 weeks)
Usability Reviews
Using an industry standard and proven set of design review criteria, we will audit your design and give you a report card on how your site is performing from a business, marketing and end-user perspective.
- Expert review of 20-50 screens
- Audit or website strategy; web application usability
- Identify major and minor design pit-falls and under-performing areas.
- Audit user experience strategy and approach, suggest new ideas for better return on investment.
- Includes design recommendations
- Options: Full Site review; Web application usability review; Competitive Usability review, Overnight (Rapid) Usability Review
User Interface Design
All usability and user research leads to design. We’ll help you translate usability research and user findings into actionable design recommendations. Our user interface design is enterprise grade level.
- Interaction Design/Information Architecture
- UI Design specifications
- Custom Icon Design
- How-to apply usability best practices
- Wireframe design prototyping that can be usability tested
- Options: Full re-design; User Research with design recommendations; 1-5 screens re-designed
Field Studies
We’ll help you understand whether you are offering your users the specific features they need and the functionality that will make the difference to user adoption. Field studies take requirements gathering out into the users environment to pick up deep insights, personas, behavioral patterns and the social and emotional issues you need to be aware of.
- Ethnographic field studies- ‘day in the life’ context studies
- 15-40 users home visits, office visits
- Your customer personas developed from actual user behavior and needs analysis
- Includes design recommendations
- In-depth report on user profiles, goals, tasks, personas (site strategy and usability requirements)
- Options: View Options and Details (Field Studies)
User Surveys
Online surveys are flat and boring research tools. That’s why we deploy online surveys with logic-branching capabilities, providing relevancy and speed to the user. We’ll help you get a rich data view of user attitudes and thoughts capturing both quantitative and qualitative insights.
- Online survey
- 500-10,000 responses
- Qualitative and Quantitative analysis (up to 75 questions total!)
- Unlimited logic-branching technology (keeps conversation relevant)
- More questions + deeper analysis= greater ROI
- Reporting includes usability analysis and design recommendations
Usability Training
Whether individual training or full team training (online or in person), we will teach you expert research techniques and know-how including when and where to use usability rules and how to apply usability to your product specifically.
- Custom corporate training
- Team training 20-35 people
- Latest Web based Usability seminars >>
About Experience Dynamics
Experience Dynamics is a design research consultancy. The company’s User-Centered Design solution services are used by Fortune 500 companies in enterprise, institutional and consumer facing software and web environments. Since 2001, Experience Dynamics has delivered professional usability testing and design research solutions to corporate marketing and development teams globally including: Microsoft, Intel, IBM, HP, BankOne, KeyBank, Daimler-Chrysler and Whitepages.com. Experience Dynamics delivers research-based strategic design recommendations. More information about Experience Dynamics is available at www.experiencedynamics.com or at the blog: www.usabilitydiary.com .
