All Capabilities

Usability Consulting Services

Experience Dynamics is a professional usability and user centered design services firm that improves performance, productivity and revenue enhancements on large scale web, products and complex software applications. The following represents the full list of our capabilities that many of our clients benefit from:

Accessibility services

  • Website accessibility audit
  • Accessibility testing
  • Guidelines development
  • Accessibility best practices training

Ethnographic User Research:

  • Rapid Ethnographic studies
  • Persona research
  • Contextual user interviews
  • User and Task Analysis
  • Emotion design research
  • Participant recruiting

Experience Design:

  • User Interface Design
  • Wireframe design/ Information Architecture
  • UI Design reviews or support
  • Accessibility compliance

Focus Groups

  • Traditional focus group research (with partner)
  • Ethnographic group interviews
  • Facilitation and moderation services

Mobile and product usability

  • Mobile device usability testing and UI design
  • Hardware product usability
  • Context research (also international, using our trusted partner network)
  • Kiosk usability, usability testing and UI design
  • Telematics usability testing, design and evaluation (automotive display systems)

Operating System Usability

  • Windows Vista UI and Vista icon design
  • Apple Macintosh user interface design; Mac application usability testing and evaluation
  • Linux and open source UI design and usability testing
  • New operating system design (business opportunity)

Usability Design Reviews:

  • Expert Reviews
  • Overnight reviews (ask about our NightOwl review)
  • Competitive Usability reviews
  • Competitive benchmarking
  • Out of the Box Experience evaluation (OOBE)
  • 3rd party product purchase expert evaluation

Usability Testing:

  • Task-based usability testing
  • Online Remote Usability Testing
  • Portable usability lab testing
  • Full facility testing (any major city)
  • Participant recruiting

Usability Training:

  • Full team training seminars
  • Custom or workshop trainings
  • Online web seminars

Virtual Reality and 3-D

  • Virtual worlds user experience strategy
  • Virtual environments design
  • 3-D or enhanced visual interfaces (e.g. entertainment systems)

Web Analytics

  • Conversion optimization recommendations
  • Visitor analysis and usability evaluation
  • Landing page usability
  • Interpreting web analytics software data

International Usability Testing and Research services

Our partners and consultants have on-the-ground fluency in Japanese, Korean, Chinese, French, Dutch, German, Spanish, Danish, Italian, Greek and Portuguese.

 

About Experience Dynamics

Experience Dynamics is a usability consulting firm providing global design research services. The company's User-Centered Design methodology and usability consulting services are used by Fortune 500 companies in enterprise, institutional and consumer facing products, software and Web environments. Since 2001, Experience Dynamics has delivered professional usability consulting solutions including usability testing, ethnographic user studies, usability reviews, usability surveys, usability training and user interface design services. In addition, the company hosts a community-based free online usability review service at www.PortlandUsability.com and rents and sells portable usability testing labs at www.UsabilityLabRental.com.

Clients benefiting from Experience Dynamics usability consulting services include Logitech, Intel, Verizon, Target, Wells Fargo, IBM, Key Bank, Hewlett-Packard, WhitePages.com, Land Rover, Providence Health System, Washington Mutual, Garage Games, Four Seasons, Microsoft and more.

Read company founder Frank Spillers, MS blog 'Demystifying Usability': www.demystifyingusability.com.