"Experience Dynamics not only provided a thorough, useful document- but there was also clearly a passion for helping the organization attain its goals and better reach our customers and clientele. Very insightful".
- Lisa Gloor, Sr. Marketing Director, Providence Health System
"You have an impressive understanding of our strategy, brand and product! (after only a two day review)".
- Anonymous
"We are very happy with the results of your work. They are very useful and have had a tremendous impact on our re-design. It is the best money we've spent so far".
- David Andrews, 3DL Consulting
"Working with Frank was pure pleasure. His keen intelligence and expertise opened us up to a whole new understanding of what our website could do for our customers. We are more that satisfied with the work he did for us and would hire him again in a heartbeat! We would enthusiastically encourage others to discover for themselves the difference Frank can make for them".
- Layne and Paul Cutright, Founders of the Center for Enlightened Partnership
"Frank's knowledge of the cognitive process behind our customer's behavior was extremely insightful. It allowed us to modify our websites for increased ease of use and improved sales opportunities".
- Tamara Ward, Senior Marketing Director, Affinity Group
"We were extremely pleased with the quick turn-around. The NightOwl review went beyond our expectations. It verified some areas of the design that we suspected were problematic, but also surprisingly went above and beyond in other areas".
- Tony Cohen, Executive VP Marketing, Autofusion
"I think your User Expectation Profiling document is a big step in the right direction. I have seen how defining a customer experience by segments (e.g. demographic, psychographic, behavioral etc.) allows a much richer discussion of the "user profile"/ target market at the PAC/executive level. While we might fight over the relative value of features all day long, we all can easily agree that "trusting trina" doesn't want tech specs".
- Peter Batten, Chief Strategy Officer Chrome Systems
"Very pleased with the usability study excellent work, excellent turnaround and excellent pricing".
- Trina Evans, Executive VP, Key Bank
"Experience Dynamics usability testing and competitive research revealed areas of opportunity that helped us build a winning product. As a result of Experience Dynamics usability study, our team was smarter and stronger going into our redesign and launch".
- Ryan Janzen, Program Manager, Microsoft
