Case Studies

Fueling customer conversion and retention strategies

Our insights and solutions help clients decrease the cost per sale, increase customer value and incite loyalty. Our ideas contribute to bottom line issues in the ease-of-use of product and site development.

About Experience Dynamics

Experience Dynamics is a usability consulting firm providing global design research services. The company's User-Centered Design methodology and usability consulting services are used by Fortune 500 companies in enterprise, institutional and consumer facing products, software and Web environments. Since 2001, Experience Dynamics has delivered professional usability consulting solutions including usability testing, ethnographic user studies, usability reviews, usability surveys, usability training and user interface design services. In addition, the company hosts a community-based free online usability review service at www.PortlandUsability.com and rents and sells portable usability testing labs at www.UsabilityLabRental.com.

Clients benefiting from Experience Dynamics usability consulting services include Logitech, Intel, Verizon, Target, Wells Fargo, IBM, Key Bank, Hewlett-Packard, WhitePages.com, Land Rover, Providence Health System, Washington Mutual, Garage Games, Four Seasons, Microsoft and more.

Read company founder Frank Spillers, MS blog 'Demystifying Usability': www.demystifyingusability.com.